The 3rd “Talking Across the World” Conference

客户世界||2008-01-29

The 3rd “Talking Across the World” Conference

An international call centre communication conference

April 25th (Fri) to 26th (Sat) 2008
Bangalore, India
www.talkingacrosstheworld.org

Globalisation has called for the need for higher English communication skills and a good understanding of intercultural communication, especially in the call centre industry. With the encouraging feedback and results from the last two conferences jointly organised by the Hong Kong Polytechnic University and FuturePerefct Business English Specialists in Manila, the 3rd “Talking Across the World” (TAW) Conference aims to extend the discussion of global initiatives related to communication in the call centre industry such as the role of language, customer service, recruitment, training, quality assurance, etc. With an intended turnout of 200 participants and speakers from Asia, the United States, and Europe, the conference will bring together experts from the academia, research groups and call centre industry, providing an avenue for collaboration and sharing of best practices.
 
Our keynote speakers are academics working within the Information Technology Enabled Services (ITES) industry in the area of training, assessment, language analysis and recruitment. They will address call centre communication from various perspectives.
 
Prof. Kingsley Bolton, Stockholm University, Sweden
“Call Centre Communication and Advanced Proficiency in English"
Dr. Gail Forey, The Hong Kong Polytechnic University, Hong Kong
“Globalisation and the Recontextualisation of Language: Call Centre Communication"
Dr Liz Hamp-Lyons, University of Hong Kong
“The Right Testing Solution ?Wal-Mart or Savile Row?"
Dr. Susan Hood, University of Technology, Sydney, Australia
“The language of interaction: exploring the interpersonal dimensions of call centre exchanges"
Dr. Jane Lockwood, Hong Kong Institute of Education, Hong Kong
“A Multipurpose Approach to English Language Assessment in the Business Processing Outsourcing (BPO) Industry- Can it Work?"
Dr. Catherine Nickerson, Swiss Graduate School of Management Studies, India
“Call Centre Communication and the Use of English as an International Business Language"
 
We are keen to invite academics and practitioners who have been working in this area or a related area to present at the conference. Paper submissions are welcome and will be accepted until 29 February 2008 (Fri).  The conference is run on a non-profit basis and funded by small research grants, we are open to suggestions for sponsorship or other types of involvement. We are sure that participation in this international event will result in practical benefits for the industry, educators and researchers in the field.

For information, registration and sponsorship details, please visit our conference website: www.talkingacrosstheworld.org, or contact us at egconf@polyu.edu.hk.

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